Return Policy

Return Policy

Return window

You can request a return within 30 days of delivery. Items should be unused and in their original condition.

How to start a return

Send us a message through our Contact page with your order number and the reason for the return. We will reply with instructions. Please do not send items back without contacting us first.

Damaged, defective or wrong items

If your item arrives damaged, defective or not as ordered, contact us within 7 days of delivery with photos, and we will arrange a replacement or refund.

Items we cannot accept back

Personalized items, such as collars with an engraved name, cannot be returned unless they arrive damaged or defective. For hygiene reasons, please contact us before returning grooming tools.

Return shipping

Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

Refunds

Once we receive and check your return, we will refund your original payment method within 5 to 10 business days. Original shipping costs are not refunded unless the return is due to our error.